When will my flower delivery arrive?
All our deliveries arrive during the heart of the day [between 10am - 5pm CST]. If your order does not get delivered by 5pm CST, we will refund you 100% of your order total.
Can I pay for a precise delivery window?
Yes! If your recipient address is in our green zone or blue zone, we can allow you to choose from among two different delivery windows each for $20. Morning [Anytime before 12pm] and evening [Anytime after 4pm]. Give us a call at 312.620.1410 and we’d be happy to help set this up for you.
Do you offer same-day delivery?
All recipient addresses in our green zone are eligible for same-day delivery for an additional $10 charge. We can accept a same-day order up until 2pm CST for delivery by 5pm CST that day.
Can I place a custom order i.e. double orchid arrangement?
Yes indeed! You can give us a call at 312.620.1410 anytime between 8am - 7pm CST [Monday - Friday] to place a custom order. We are not able to accept custom orders for same-day delivery.
Do you deliver gifts on weekends?
We can accept gift orders for delivery any day except Sunday. That includes Saturday! Event and wedding orders are subject to different delivery availability.
Do you allow pick up? If so, where?
Yes! Although we offer free delivery to most of Chicago, you are welcome to pick up at our HQ [1812 W Hubbard Street] any day except Sunday. Simply input our address in your order and give us a heads up when you plan to swing by. We’re open M - F from 8am - 7pm CST and SA from 9am - 2pm CST.
What happens if I provided an incorrect address for the recipient?
Our couriers take great care in getting flowers into the hands of our smiling customers. If you provide an incorrect address, we unfortunately will have to return the arrangement to our workshop. For re-delivery, we have to charge up to $20 depending on timing and location to pay for our courier to attempt again.
What is your delivery process if the recipient isn't home?
Our wonderful couriers will always call/leave a voicemail explaining to the recipient exactly where the special delivery was left. We'll do everything on our end to find the safest, most secure location for the flowers before having to return them to our workshop and assess a re-delivery fee of up to $20.
Can I change the recipient address for my delivery?
Yes! It’s one of the great benefits of our subscription. You can change the recipient address at no additional charge within the same delivery zone. We simply need at least 24 hours advance notice. Give us a call at 312.620.1410 and we’d be happy to help do this for you.
Can I create a custom subscription?
Yes! We can likely create any seasonal combination you’re interested in.
Subscription Contact Info
Kale W. Green Subscriptions Manager firstname.lastname@example.org 312-620-1410
Do you charge for an initial wedding consultation?
Nope! Your initial in-person consultation is free for any budget of $1,000 or more. Additional in-person consultations are subject to additional charges. We’ll always provide free consult via phone at 312.620.1410. You can start by filling out our wedding form.
Do you offer wedding packages?
Nope! We believe each wedding should be treated uniquely and our designers try to create new and inspiring pieces for every bride. You can start by filling out our wedding form.
Do you have minimums?
Nope! We may not be able to offer in-person consultations for budgets of less than $1,000, but we’re always here to provide the floral. You can start by filling out our wedding form.
How can I book my date with you?
We require a 50% deposit upfront to ink your date in our calendar. Due to increasing demand, we typically need the deposit and contract in hand many months to a year in advance. Give us a call anytime at 312.620.1410 to see our availability. You can start by filling out our wedding form.
Will you do weddings outside your delivery zone?
Our delivery zone. does not apply to weddings. Although it can get pricey for deliveries as far as southern WI and northwest IN, we are willing to work with you to see what works. You can start by filling out our wedding form.
What types of events do you do?
All of them! Whether it’s offering congratulatory bouquets at your commencement or providing the centerpieces for a corporate gala, we’d be happy to help. You can start by filling out our event form.
Will you do events outside your delivery zone?
Our delivery zone. does not apply to events. Although it can get pricey for deliveries as far as southern WI and northwest IN, we are willing to work with you to see what works. You can start by filling out our event form.
How can my nonprofit apply to become your Charity of the Month?
We open our application process each year during the fall. So long as you are a certified nonprofit and serve primarily the Chicago community, you’re welcome to apply. You can find the 2016 application here in October.
How do you select your charity partners?
It is our goal to support as many local nonprofits as possible. We’ve funded over 30 different Chicago organizations that are working tirelessly to solve important and uniquely Chicago problems. After the application period closes each year in December, our core team comes together to review them and vote on which charities we will ultimately support for the upcoming year. You can find the 2016 application here in October.